SMS & Call centre
SMS notifications, IVR and toll-free call centre setup for real operations
We design and deploy communication workflows for support, service and sales. From SMS notifications and IVR menus to complete 0800 number setup and reporting.
What you get
One setup for calls, SMS and communication routing
Instead of a patchwork solution, you get a clear communication system that routes calls, sends notifications and integrates with your internal processes.
- IVR menus and smart call routing
- SMS notifications for orders, service and reminders
- Inbound and outbound communication scenarios
- Complete 0800 toll-free number preparation
- Integration with CRM, helpdesk or internal systems
- Reporting, call flow design and ongoing optimisation
Zákazník sa dovolá na správne miesto, dostane správnu informáciu a váš tím má lepší prehľad nad komunikáciou.
Use cases
Where this service creates the most value
Customer support
We split inbound calls by department, priority or request type.
Service and orders
Automatic SMS updates about order status, service visits or request confirmations.
Sales teams
Lead routing, callbacks and better visibility into client communication.
Multi-branch operations
A single 0800 number and central IVR for branches, desks or teams.
0800 · IVR · SMS
Komunikácia, ktorá nezaťažuje tím ručnou rutinou
Core capabilities
Built for long-term everyday use
IVR and call flow design
We design the menu tree, team routing and fallback paths so customers always know what to do next.
SMS automations
Notifications, reminders, confirmations and service updates without manual sending.
System integrations
We connect CRM, helpdesk, e-commerce, internal databases and Microsoft 365 workflows.
Operations and reporting
You can track communication flow, scenario performance and optimisation opportunities.
Process
How deployment works
- 01
Communication audit
We review call types, SMS scenarios, departments and routing rules.
- 02
Solution design
We prepare the call flow, IVR logic, integrations and toll-free setup concept.
- 03
Implementation
We deploy workflows, connect systems and configure automated notifications.
- 04
Launch and tuning
We test real operation, fine-tune scenarios and set up reporting.
Let's build it together
Tell us about your project. We'll reply within 24 hours with a clear next-step proposal — no obligation, no jargon.