HAUER Solutions

An outsourced IT department for your business

You focus on your business. We take care of your IT.

Computer management, employee support and new equipment. Remotely and on site.

For businesses without an IT department, or as support for your in-house IT colleague.

Arrange a consultationWhat we take care of

Already a client? Requests through the ticket system.

Conceptual illustration of a business inside a glass sphere, surrounded by a blue ribbon representing ongoing IT care.
Devices, access and help for colleagues. One IT partner for everyday work.

What we take care of

Your everyday IT, all in one place.

We tailor the scope of services to what your business needs.

Help for employees

Help with email, printing and login problems.

  • Every organisation receives access to the ticket system to create support requests.
  • Remote help with computers, applications, accounts, printing and accessories.
  • Request records and clear communication about progress.

Computers and business devices

We set up and maintain your agreed computers and devices.

  • Laptop and workstation preparation, software installation and user settings.
  • Updates on an agreed schedule and help with performance issues.
  • Printers and peripherals, equipment inventory and replacement advice.
  • Server management within the agreed scope.

Microsoft 365, email and access

We manage business accounts, email and access as colleagues join or leave.

  • Users, licences, business email and shared mailboxes.
  • Permissions, groups and multi-factor authentication.
  • Help with Teams, OneDrive and SharePoint in your environment.
  • Preparing access for new starters and changing or removing it when people leave.

Networks, Wi-Fi and on-site service

Connection troubleshooting, network setup and on-site service as needed.

  • Routers, switches, Wi-Fi and remote access setup.
  • Connection troubleshooting and workstation moves.
  • Equipment installation and diagnostics at your premises.
  • In-person handover and a basic explanation of how to use the device.

Monitoring, protection and backups

Device monitoring, with protection and backups configured as agreed.

  • Monitoring agreed devices and alerts about detected problems.
  • Checking available protection and update information.
  • Backup setup and checks, with recovery tests on an agreed schedule.
  • Advice on safer IT use. Monitoring alone is not a backup system; backups are configured separately as agreed.

We select, supply and prepare equipment

We select, order and prepare equipment for work.

We partner with major IT equipment suppliers.

  1. 1Equipment selection
  2. 2Quote approval
  3. 3Delivery and setup

  • Selection to suit your needs and budget, with a quote approved before ordering.
  • Ordering and delivery to an agreed address or in-person handover.
  • Connection and configuration as ordered, with computers prepared for work.
  • Help coordinating servicing or warranty claims.

We agree on the services included in regular care in your proposal. Hardware, licences and work outside that scope are quoted separately.

How it works · illustrative examples

One request. A clear next step.

Illustration of a laptop, packed equipment, headset and router prepared for a business workstation.
From selection and quote approval to delivery and setup. Illustrative visual.

“We need new headsets.”

We select a suitable model within your budget and arrange delivery after quote approval.

“A new colleague starts on Monday.”

With agreed advance notice, we prepare the computer, applications, email and access.

“Our office internet keeps dropping.”

We investigate the connection and arrange a visit or coordination with your provider as needed.

Ongoing IT monitoring

We do not have to wait until a computer stops your work.

We monitor agreed devices to help spot warning signs and investigate problems.

  • Disk space running low
  • Unusual computer load
  • A device stops communicating
  • A detected protection or system issue

  • Windows and Linux workstations and servers, including supported Debian, Ubuntu and Raspberry Pi environments.
  • Device availability, last communication, processor and memory use, free disk space, hardware and operating system information.
  • Device and installed software inventory, update status and update management in supported environments.
  • Available Microsoft Defender, firewall and encryption status; system errors, events, services and processes.
  • Disk health, temperatures and network diagnostics where hardware supports them. Available power and thermal warnings on Raspberry Pi.
  • Incident alerts, links to tickets, notifications and a history of events and work performed.
  • Remote diagnostics, inventory refresh, supported service management and approved service commands by an authorised technician under agreed rules.
  • Remote assistance through a configured integration on supported devices.
  • An operational summary of device availability and health as a basis for a regular overview of your IT.

Capabilities depend on the system, device and agreed setup. Monitoring cannot guarantee detection of every problem. Automated monitoring does not mean a technician is available 24/7.

For existing clients

Need help with IT?

Submit IT support requests through the ticket system.

Ticket system

Every organisation receives its own access to create support tickets.

General enquiries

Email us with questions about working together.

info@hauersolutions.sk

Call us

When it is easier to explain the situation over the phone.

0902 11 22 55

On-site service, installation and workstation preparation are arranged as needed.

Support availability, response times and on-site visit terms depend on the agreed scope of cooperation.

Working together and pricing

An IT partnership built around your business.

  1. 1

    We get to know your IT

    We review your devices, users and the problems slowing you down today.

  2. 2

    We agree on scope and price

    We propose what we will manage, how support will work and which services are included.

  3. 3

    We take over the agreed care

    We set up ticket system access, prepare documentation and start looking after your IT.

You know who to contact
One partner for help with everyday issues and new equipment.
We know your environment
We get to know your devices, systems and ways of working.
You know what you pay for
We agree on the scope of care and additional work in advance.

Clear scope. Price agreed in advance.

Monthly care is based on device numbers, the systems you use and the support you need. Included services are listed in your proposal.

Equipment, licences and work outside the agreed scope are quoted separately.

Arrange a consultation

FAQ

Frequently asked questions

We are your partner for agreed equipment management and employee support. Instead of looking for help with every problem, you have an established working arrangement and point of contact.

We adapt the scope to your devices and needs. You do not need a large office or an internal IT department.

Not automatically. We first assess your environment and explain what can stay in use and where a change makes sense.

Every organisation receives access to the ticket system. After signing in, create a ticket describing the issue or request. We set up your access when we start working together.

Yes, on-site service can be arranged. Location, timing and charges are agreed as part of your service scope.

Yes. We help select equipment, prepare a quote and arrange ordering and agreed delivery after approval. We can also set it up as needed.

Your proposal specifies the scope. Equipment purchases, licences, on-site visits and larger projects are distinguished separately.

Response times and support availability are agreed around your business needs. Resolution also depends on severity and the cooperation required.

No-obligation consultation

Let’s talk about your IT.

We will review your needs and propose a scope of IT care.

info@hauersolutions.sk0902 11 22 55

IT support in Trnava and nearby: on-site service is arranged around your needs. Visits to other areas and their terms are confirmed individually.

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No-obligation enquiry. We agree on the specific scope and price in advance.